Customer Assistant - Food - Shrewsbury

Marks and Spencer; Shrewsbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant for the Food section with weekend and evening shifts. You’ll deliver five-star service, advise customers on our latest food products, and work across store areas to meet demand.

Digital confidence with Sparks App will help you assist shoppers efficiently, and you’ll thrive in a fast-paced, team-focused environment. Join us to support busy periods, maintain high standards, and drive sales through excellent service and product knowledge.

Qualifications

• Must be enthusiastic about food and delivering great service.
• Able to work under pressure and stay positive during busy periods.
• Comfortable using digital tools to assist customers.

Responsibilities

• Provide five-star service to customers in the Food section.
• Confidently recommend and sell new food products to customers.
• Be flexible to work across various store areas as shifts change.
• Utilise Sparks App and in-store devices to improve the customer experience.
• Contribute to a positive, high-energy store environment.

Skills

Customer service

Team player

Digital literacy

Resilience

Tools

Sparks App

Job description

Saturday 16:00-20:00 Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern

Week 1

• Sunday16:30-20:00
• Friday16:00-20:00
• Saturday 16:00-20:00

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?