Customer Assistant - Food - Ludlow Simply Food

Marks and Spencer; Ludlow; On-site; GBP 16,000 - 23,000; Part time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace and supporting the store during busy periods.

We value down-to-earth colleagues who can adapt to changing shifts, use digital tools like Sparks App and in-store devices, and work across store areas to meet customer demand with a positive, high-energy approach.

Qualifications

• Excellent customer service skills and a positive attitude.
• Able to stay calm and helpful in busy store environments.
• Comfortable using digital tools to assist customers.

Responsibilities

• Deliver five-star service at pace to customers in the Food section.
• Be a resilient brand ambassador who recommends and sells new food products.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work across different store areas to meet changing demands.
• Be a team player who supports colleagues and drives sales growth.

Skills

Customer service

Adaptability

Digital literacy

Team player

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Monday 10:00-21:00

Tuesday 10:00-18:00

Wednesday 13:00-21:00

Friday 12:00-21:00

Saturday 12:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.