Customer Assistant - Food - Barnstaple

Marks and Spencer; Barnstaple; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Barnstaple is looking for a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and helping customers find what they need.

You’ll work shifts across store areas, stay resilient under pressure, and use Sparks App and in-store devices to enhance the shopping experience. A team player who thrives on meeting demand will fit right in.

Qualifications

• Frontline customer service in a fast-paced retail environment.
• Willingness to learn and use digital tools such as Sparks App.
• Flexible to work across store areas and shifts.

Responsibilities

• Deliver five-star service at pace.
• Recommend and sell food products.
• Act as a brand ambassador for M&S Food.
• Adapt to changing store demands and shifts.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Friday 13:30 PM -20:00 PM Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

Monday 15:00 PM -20:00 PM

Tuesday 15:00 PM -20:30 PM

Thursday 15:00 PM -20:00 PM

Saturday 16:15 PM-20:00 PM

Week 2

Sunday 15:00 PM -20:00 PM

Monday 15:15 PM -20:00 PM

Wednesday 16:00 PM -20:00 PM

Friday 13:30 PM -20:00 PM

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?