Customer Assistant - Food - Cheshire Oaks

M&S Careers; Ellesmere Port; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Group in the UK is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering fast, five-star service while helping customers find products and sharing product knowledge.

Shifts run night-time across Week 1 and Week 2 patterns, with potential for extra hours during peak weeks. The role uses Sparks App and in-store devices to assist shoppers and drive sales, requiring teamwork, resilience, and a positive, fast-paced approach.

Qualifications

• Able to work night shifts.
• Strong customer service focus.
• Adept at working in a fast-paced retail environment.
• Comfort with using digital tools in-store.

Responsibilities

• Deliver five-star service to customers in the Food section.
• Help customers find products and provide knowledge.
• Operate store devices and Sparks App to assist purchases.
• Adapt to shift patterns, including nights and weekends.
• Maintain a clean, welcoming selling environment.

Skills

Night shifts

Customer service

Teamwork

Sparks App

Tools

Sparks App

Job description

Work Pattern:

Week 1

Tuesday: 21:00 - 07:00
Wednesday: 20:00 - 06:00
Thursday: 20:00 - 06:00
Saturday: 20:00 - 06:00

Week 2

Sunday: 20:00 - 06:00
Tuesday: 20:00 - 06:00
Wednesday: 20:00 - 06:00
Thursday: 20:00 - 06:00

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.