Customer Assistant - Food - Godalming

Marks & Spencer; Godalming; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is looking for a Customer Assistant in our Food section to be at the frontline of the UK’s fastest growing retailer. You’ll deliver five-star service, promote our latest food products, and use Sparks and in-store devices to enhance the customer experience.

The role requires resilience, team spirit, and flexibility to work late shifts in a high-pressure environment. If you thrive on pace and customer interaction, join us.

Qualifications

• Experience in customer-facing roles is valuable.
• Comfort with digital tools used in retail environments.
• Ability to work as part of a team in a fast-paced setting.

Responsibilities

• Provide five-star service and confidently help customers.
• Sell and promote new food products to shoppers.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Be flexible to work across various store areas and shifts.
• Maintain a high-energy, positive work environment during peak times.

Skills

Customer service

Retail knowledge

Digital tools

Team player

Tools

Sparks

In-store devices

Job description

Work Pattern:

Monday - 17:30-23:30
Thursday - 17:30-23:30
Saturday - 17:30-23:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

"Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace."

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?