Customer Assistant - Food - Longbridge

Marks and Spencer; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer in Birmingham seeks a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace in a busy store. Down-to-earth colleagues who thrive under pressure and embrace transformation are invited to join the team.

You’ll also be a brand ambassador, proudly representing M&S Food products, helping customers with knowledge, and using Sparks App to enhance the experience. A resilient, team-focused approach is essential.

Qualifications

• Strong customer service and communication skills.
• Willing to work flexible shifts, including unsocial hours.
• Thrives in a fast-paced environment and delivers five-star service.

Responsibilities

• Assist customers in the Food section and provide product knowledge.
• Use Sparks App and in-store devices to enhance the shopping experience.
• Restock or tidy shelves and ensure product availability during shifts.
• Deliver excellent service and contribute to sales growth during peak times.

Skills

Customer service

Flexibility

Team player

Digital tools

Tools

Sparks App

In-store devices

Job description

Saturday: 16:15-20:15

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern:

Sunday: 14:00-18:00

Tuesday: 05:00-09:00

Saturday: 16:15-20:15

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?