Customer Assistant - Food - Haslemere

Marks and Spencer; Haslemere; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks and Spencer is seeking a Customer Assistant in the Food section to be at the frontline, delivering five-star service at pace and helping customers find what they need.

You will thrive under pressure, work as a team, and be flexible across store areas. An unsocial premium of +£3.00 p/h applies for hours between 22:00 and 06:00.

Qualifications

• Excellent customer service and communication.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work across store areas and shifts.

Responsibilities

• Provide five-star service at pace to customers in the Food section.
• Confidently recommend and sell new food products to customers.
• Utilise digital tools to assist customers and complete transactions.
• Collaborate with team to ensure shelves are stocked and store targets are met.

Skills

Customer service

Teamwork

Digital literacy

Attention to detail

Tools

Sparks App

Job description

All the details

Working Pattern

Week 1
Mon 13:00-17:00
Tue 18:30-22:30
Thursday 13:00-17:00
Friday 13:00 - 17:00
Saturday 13:00-17:00

Week 2
Monday 13:00-17:00
Tuesday18.30-22:30
Wednesday 18.30-22:30
Saturday 13:00-17:00

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers dont wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up your sleeves, there's huge opportunity.