Customer Assistant - Food - Haslemere

Marks & Spencer Plc; Camelsdale; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You will be on the shop floor, delivering five-star service, helping customers, and driving sales with a friendly, proactive approach.

You’ll use Sparks App and in-store devices to assist shoppers, respond to queries, and support colleagues during busy periods. Flexibility and teamwork are essential in this fast-paced environment.

Qualifications

• Experience in delivering five-star customer service.
• Confidence using digital tools and devices.
• Willingness to work flexible shifts.
• Able to work in a fast-paced retail environment.

Responsibilities

• Assist customers in selecting food products and answer questions.
• Use Sparks App and in-store devices to fulfill orders.
• Contribute to a high-energy team to deliver seamless shopping experiences.
• Flex shifts across store areas as needed.

Skills

Customer service

Digital literacy

Team player

Adaptability

Tools

Sparks App

Job description

Working Pattern

Week 1
Mon 13:00-17:00
Tue 18:30-22:30
Thursday 13:00-17:00
Friday 13:00 - 17:00
Saturday 13:00-17:00

Week 2
Monday 13:00-17:00
Tuesday18.30-22.30
Wednesday 18.30-22.30
Saturday 13:00-17:00

Under 18 disclaimer

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.