Customer Assistant - Foods - Handforth

Marks and Spencer; Wilmslow; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hours premium £3.00/h

Job summary

Marks & Spencer in Wilmslow is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and supporting daily store operations.

Shift pattern is night-time across Sundays to Tuesdays and Mondays, with additional nights in Week Two. You’ll use Sparks App and in-store devices to help customers find products and stay digitally confident.

This role emphasizes teamwork, resilience, and a willingness to adapt to changing store demands.

Qualifications

• Night shift availability across multiple days.
• Customer-focused and able to work under pressure.
• Willing to use Sparks App and in-store devices.

Responsibilities

• Provide five-star service to customers at pace during busy periods.
• Assist across store areas as required to keep shelves stocked and presentation high.
• Use Sparks App and in-store devices to help customers find products and complete purchases.

Job description

All the details

Work Pattern:
Week One:
Sunday: 22:00-08:00
Monday: 22:00-08:00
Tuesday: 22:00-08:00

Week Two:
Monday: 22:00-08:00
Tuesday: 22:00-08:00
Saturday: 22:00-08:00

"Under 18 disclaimer
This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.