Customer Assistant - Food - Glasgow Pollok

Marks & Spencer; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in the UK is seeking a Customer Assistant in our Food section to be at the frontline, delivering five-star service under pressure and helping customers find products quickly.

We’re looking for down-to-earth team players who are digitally confident and flexible enough to work across different store areas. Note: night-time hours attract an extra premium of £3.00 per hour.

Qualifications

• Frontline customer assistant role in M&S Food.
• Must be comfortable with fast-paced store environments.
• Digital tools like Sparks App to enhance the customer experience.

Responsibilities

• Deliver five-star service at pace and assist customers.
• Help customers find products and answer questions.
• Work across different store areas with flexibility.
• Use Sparks App and in-store devices to assist shoppers.
• Contribute to a positive, high-energy store atmosphere.

Skills

Digital confidence

Team player

Flexible across store areas

Tools

Sparks App

Job description

Work Pattern

Week 1
Sunday 1330-2130
Thursday 1530-2330
Week 2
Wednesday 1530-2330
Saturday 1330-2130

Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?