Customer Assistant - Food - Edinburgh

Marks & Spencer; City of Edinburgh; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Edinburgh is seeking a Customer Assistant for our Food section. You’ll be on the frontline providing friendly, five-star service as you help customers with knowledge of Food products and handle high demand.

Join a resilient, team‑oriented environment where you’ll use Sparks and in-store devices to enhance the customer experience and adapt across store areas, including mornings and early shifts.

Responsibilities

• Be at the frontline in the Food section, delivering friendly, five-star service to customers.
• Help customers with product knowledge and questions to meet demand head-on.
• Work as a resilient team player in a high‑pressure store environment.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Be flexible to work across different store areas as shifts require.

Job description

Working Pattern

Monday 04:00–08:00
Tuesday 04:00–08:00
Wednesday 04:00–08:00
Thursday 04:00–08:00
Friday 04:00–08:00

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.