Customer Assistant - Food - Glasgow Pollok

Marks & Spencer; Glasgow; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Night shift premium

Résumé du poste

Marks & Spencer Group in Glasgow is recruiting a Customer Assistant for our Food section. The role involves frontline service, night shifts (Friday and Saturday 22:00–06:00) and using Sparks App and in-store devices to assist customers and sales.

You will thrive in a fast-paced, high-pressure environment while delivering five-star service and product knowledge. The role requires flexibility across store areas, a team-oriented approach, and a strong focus on customer satisfaction.

Qualifications

• Experience in delivering high-quality customer service.
• Willingness to work night shifts and weekends.
• Flexibility to rotate across store areas and tasks.

Responsabilités

• Assist customers with product questions and purchases.
• Maintain store standards and product knowledge.
• Operate digital tools to enhance the customer experience and speed of service.

Connaissances

Customer service

Teamwork

Digital literacy

Outils

Sparks App

In-store devices

Description du poste

Work Pattern

Friday 2200-0600
Saturday 2200-0600

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.