Customer Assistant - Food - Dartford

Marks & Spencer Plc; Dartford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service under pressure, with a focus on product knowledge and customer care.

You’ll roll up your sleeves daily, adapting to the busy retail environment while helping customers find and buy their desired items. You’ll be a resilient brand ambassador, comfortable recommending new food products and using Sparks and in-store devices to enhance service.

Qualifications

• Experience delivering friendly and practical customer service.
• Able to communicate clearly with shoppers and colleagues.
• Flexible to work across different store areas and shifts.

Responsibilities

• Assist customers in Food section and answer product questions.
• Sell and promote new food products to customers.
• Maintain shelves and stock levels during shifts.
• Utilise in-store digital tools to enhance the customer experience.

Skills

Customer service

Communication

Flexibility

Team player

Tools

Sparks app

Job description

Work Pattern

Sunday 12-8pm
Monday 2-10pm
Thursday 2-10pm

Sunday 12-8pm
Monday 2-10pm
Friday 2-10pm

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.