Customer Assistant - Food - York

Marks & Spencer Plc; York and North Yorkshire; Sur place; GBP 12 000 - 18 000; Plein temps

Résumé du poste

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to join the frontline of the UK’s fastest-growing retailer. You’ll be at the heart of customer service, delivering five-star service at pace and embracing the transformation we’re driving.

We’re looking for down-to-earth colleagues who thrive under pressure, can sell with confidence, and are ready to roll up their sleeves day in and day out.

Qualifications

• Frontline retail experience is beneficial.
• Ability to work in a fast-paced environment.
• Willingness to adapt to varying store areas and shifts.

Responsabilités

• Deliver five-star service at pace in a high-pressure retail environment.
• Confidently recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance the customer experience.

Connaissances

Customer service

Teamwork

Digital literacy

Outils

Sparks App

Description du poste

Work Pattern

Week 1
Monday 13:30-21:30
Tuesday 13:30-21:30
Wednesday 13:30-21:30
Friday 13:30-21:30
Saturday 13:30-21:30

Week 2
Sunday 13:30-21:30
Tuesday 13:30-21:30
Wednesday 13:30-21:30
Thursday 13:30-21:30
Friday 13:30-21:30

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.