Customer Assistant - Operations - Tunbridge Wells

MARKS&SPENCER; Royal Tunbridge Wells; Sur place; GBP 12 000 - 15 000; Plein temps

Résumé du poste

Marks&Spencer in Royal Tunbridge Wells is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You’ll help customers, deliver great service, and push products with enthusiasm.

You’ll work early mornings (Sunday, Thursday, Friday, Saturday 04:00–08:00) and use Sparks App and in-store devices. There is an under-18 restriction, and a £3.00 per hour unsocial premium applies to hours between 22:00–06:00.

Qualifications

• Frontline customer service in a busy retail environment.
• Willingness to work early mornings and weekends.
• Comfort using digital tools to aid the customer experience.

Responsabilités

• Assist customers and sell food products to meet demand.
• Provide five-star service and ensure customers feel valued.
• Support across multiple store areas as shifts require.

Connaissances

Customer service

Teamwork

Flexibility

Digital tools

Outils

Sparks App

In-store devices

Description du poste

Work Pattern

Sunday 04:00-08:00

Thursday 04:00-08:00

Friday 04:00-08:00

Saturday 04:00-08:00

Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?