Customer Assistant - Food - Cowes

Marks & Spencer; Cowes; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Food is hiring a Customer Assistant to join our frontline team. You’ll help customers, share product knowledge, and deliver great service at pace during busy shifts.

In this role you’ll use digital tools such as the Sparks App and in-store devices to help customers find what they need, while staying flexible across store areas and shifts to meet demand. Being a brand ambassador, you’ll represent our values and ensure every customer feels valued when they shop.

Qualifications

Responsibilities

• Frontline role in Food section delivering five-star service at pace.
• Confidently recommending and selling our newest food products to customers.
• Be digitally confident using Sparks App and in-store devices to enhance the customer experience.
• Be a team player in a high-energy store environment with flexibility across shifts.

Job description

Sunday 16:00-20:00
Tuesday 06:00-10:00
Wednesday 06:00-10:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?