Customer Assistant - Food - The Galleries Washington

Marks & Spencer Plc; Tees Valley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Tees Valley is hiring a Customer Assistant in our Food section. You'll be on the frontline delivering five-star service at pace, helping customers find products and share product knowledge while working across busy shifts.

This role requires resilience, teamwork, and a willingness to roll up your sleeves. You'll use Sparks App and in-store devices to assist customers and contribute to sales growth in a fast-moving retail environment.

Qualifications

• Willingness to work frontline retail roles and handle peak times.
• Knowledge of M&S Food products and willingness to learn.
• Ability to use digital tools and in-store devices.

Responsibilities

• Assist customers with product selection and questions.
• Provide five-star service, operate at pace during busy periods.
• Promote and sell new food products to customers.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Sunday 16:30-20:30
Wednesday 18:00-22:00
Friday 12:00-16:00
Saturday 12:00-16:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?