Customer Assistant - Food - Cranleigh Simply Food

Marks & Spencer Plc; Waverley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in the Food section to join our frontline team. You’ll thrive in a fast-paced retail environment, delivering five-star service at pace and supporting customers with up-to-date product knowledge.

This frontline role emphasizes flexibility, teamwork, and digital confidence as you use Sparks App and in-store devices to assist shoppers and drive growth in sales while maintaining excellent store standards.

Qualifications

• Frontline customer assistant in a busy retail store.
• Knowledge of M&S Food products and offerings.
• Comfort with Sparks App and in-store devices.
• Willingness to work across different store areas and shifts.

Responsibilities

• Advise and sell our newest food products to customers.
• Provide excellent service and build customer relationships.
• Utilise digital tools to enhance the shopping experience.
• Support a positive, high-energy team environment and flexibility.

Skills

Customer service

Team player

Flexible

Communication

Digital tools

Job description

Tuesday 17:30-21:30
Thursday 17:30-21:30
Saturday 17:30-21:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?