Customer Assistant - Food - Douglas

Marks & Spencer; Douglas; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to be on the frontline, delivering five-star service and helping customers find and buy our latest food products. The role requires resilience, a practical mindset, and the ability to work in a high-pressure environment when the store is busiest.

You will be a brand ambassador, confidently recommending products and using Sparks App and in-store devices to enhance the customer experience while working across different store areas.

Qualifications

• Role requires passion for delivering five-star service in a fast-paced retail setting.
• Able to use digital tools (apps and in-store devices) to assist customers.
• Comfortable working across store areas and adapting to changing demands.

Responsibilities

• Assist customers with knowledge of M&S Food products and recommendations.
• Deliver high-energy service during peak store times and busy periods.
• Support across store areas, maintain stock and merchandising standards.
• Engage as a reliable brand ambassador, promoting new food products.

Skills

Customer service

Digital literacy

Teamwork

Flexibility

Job description

Work Pattern:

Sunday: 14:00 - 18:00
Monday: 14:00 - 18:00
Tuesday: 14:00 - 18:00
Thursday: 14:00 - 18:00
Friday: 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.