Customer Assistant - Food - Cheshire Oaks

Marks & Spencer Plc; Ellesmere Port; On-site; GBP 9,000 - 13,000; Part time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace while helping customers with product knowledge and recommendations.

You’ll use Sparks App and in-store devices to assist customers and ensure the products they want are available when they need them. A team‑oriented, flexible mindset is essential in this high‑pressure retail environment.

Qualifications

• Experience in delivering friendly, efficient service to customers.
• Ability to work well within a team in a fast-paced retail environment.
• Comfort with using digital tools to assist customers and complete tasks.

Responsibilities

• Assist customers in the Food section and answer product questions.
• Deliver five-star service at pace during busy times.
• Use Sparks App and in-store devices to enhance the shopping experience.

Skills

Customer service

Teamwork

Adaptability

Digital tools

Tools

Sparks App

In-store devices

Job description

Work Pattern

Monday: 14:00 - 18:00
Tuesday: 14:00 - 18:00
Saturday: 14:00 - 18:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.