Customer Assistant - Food - Cheltenham

M&S Careers; Cheltenham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service as customers shop in our stores across busy periods.

Being digitally confident is essential, with use of Sparks App and in-store devices to enhance the customer experience. You’ll need to work flexibly across shifts, stay composed under pressure, and help drive sales while maintaining high standards of presentation.

Qualifications

• Customer-focused approach to helping shoppers and solving queries.
• Able to adapt to busy store environments and changing tasks.
• Willing to learn and use store digital tools for sales and service.

Responsibilities

• Assist customers on the shop floor, directing them to products and answering questions.
• Process transactions accurately at tills and service points when needed.
• Restock shelves and ensure products are presented with care to drive sales.

Skills

Customer service

Teamwork

Positive attitude

Resilience

Job description

Work Pattern:
Sunday: 08:00-17:00
Wednesday: 05:00-12:30
Thursday: 05:00-13:00
Friday: 05:00-13:00
Saturday: 05:00-13:00

\"Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.\"

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.