Customer Assistant - Food - Cheltenham

Marks & Spencer Group; Cheltenham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in the Food section. The role focuses on frontline service, delivering a five-star customer experience, and acting as a brand ambassador.

Shifts include mornings and weekends, with a strong emphasis on teamwork and the use of Sparks App to support store operations. We are looking for down-to-earth colleagues who thrive under pressure, enjoy helping customers, and can adapt to the fast-paced retail environment while maintaining high standards of

Qualifications

• Under 18 disclaimer: This job role involves working early mornings and we can't consider applications from anyone under the age of 18.

Responsibilities

• You will work on the frontline in the Food section and deliver five-star service at pace.
• You will be a brand ambassador who confidently recommends and sells our newest food products to customers.
• You will use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
• You will stay sharp, fast, and focused when the store is busiest and help drive growth in sales.
• You will be flexible to work across various areas of the store to meet changing demands.

Skills

Customer service

Team player

Communication skills

Digital literacy

Tools

Sparks App

Job description

All the details

Work Pattern

• Sunday: 08:00-17:00
• Wednesday: 05:00-12:30
• Thursday: 05:00-13:00
• Friday: 05:00-13:00
• Saturday: 05:00-13:00

\"Under 18 disclaimer

This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

Are you ready for it?