Customer Assistant - Food - Carlisle Kingstown SF

Marks and Spencer; Carlisle; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is recruiting a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace, and using Sparks and in-store devices to help customers find what they need.

You'll be a resilient team player who thrives under pressure, enjoys sharing product knowledge, and is flexible to work across different store areas during busy periods. This frontline role offers the opportunity to grow with the business.

Qualifications

• Experience in fast-paced customer service roles.
• Strong communication and interpersonal skills.
• Willingness to learn about food products and advise customers.

Responsibilities

• Assist customers on the shop floor and answer queries.
• Recommend products and help with upselling where appropriate.
• Operate Sparks and in-store devices to enhance customer experience.
• Maintain shelves, signage and store standards during shifts.

Skills

Customer service

Communication

Sales

Teamwork

Digital literacy

Tools

Sparks

In-store devices

Job description

All the details

Work Pattern

Week 1

Sunday 13:30 - 20:00
Saturday 15:30 - 22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.