Customer Assistant - Food - Barnsley Retail Park

Marks and Spencer; Barnsley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer in Barnsley is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service with pace while meeting high customer demand. Shifts include early mornings (e.g., 04:00–08:00) and you may be asked to work up to full-time hours during December.

You’ll use Sparks and in-store devices to help customers get what they want, every visit. Applicants should be 18+, ready to work across store areas, and thrive in a busy retail environment with a

Qualifications

• Customer-focused service experience preferred.
• Able to work under pressure and in a fast-paced environment.
• Willing to learn and use digital tools to assist customers.

Responsibilities

• Serve customers in the Food section and drive sales through excellent service.
• Use Sparks and in-store devices to help customers find products.
• Work across store areas to meet changing demands and keep shelves stocked.
• Maintain high energy and a positive attitude during peak times.

Skills

Customer service

Team player

Flexibility

Digital literacy

Tools

Sparks

Job description

All the details

Work Pattern

Monday 04:00-08:00
Tuesday 04:00-08:00
Wednesday 04:00-08:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.