Customer Assistant - Food - Ballymena

Marks & Spencer; Ballymena; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Late-hour premium (additional £3 p/h)|

Job summary

Marks & Spencer in the UK is seeking a Customer Assistant for our Food section to be at the frontline of a fast-moving retailer. You will deliver five-star service at pace, supported by digital tools, and act as a brand ambassador who shares knowledge of our latest food products.

You will thrive under pressure, work across store areas, and bring flexibility to shift patterns, including evenings and weekends as needed.

Qualifications

• Customer service experience required.
• Ability to work under pressure.
• Willingness to rotate across store areas and shifts.

Responsibilities

• Assist customers in the Food section and sell products.
• Utilise Sparks App and in-store devices to enhance the customer journey.
• Be a proactive, brand ambassador who recommends new food offerings to customers.
• Collaborate with team and adapt to different store areas and busy periods.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Working Pattern

Monday 13:00-17:00

Tuesday 13:00-17:00

Thursday 18:30-22:30

Under 18 disclaimer

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.