Customer Assistant - Food - Aintree Retail

M& S; Sefton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Unsocial premium (late-night hours)

Job summary

M&S is hiring a Customer Assistant in our Food department at Aintree Retail. You will be at the frontline, delivering five-star service, and helping customers find the products they want, even at peak times.

You’ll work as part of a supportive team, use Sparks App and in-store devices, and adapt to shift patterns that include evenings and weekends. This role is in Sefton, England, with the typical pace of a busy food retailer.

Qualifications

• Experience delivering high-quality customer service in fast-paced retail environments.
• Comfortable working with customers and handling queries with a friendly demeanor.
• Willingness to learn product knowledge and engage with shoppers.

Responsibilities

• Assist customers on the shop floor and with product questions.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Support shelf replenishment, price changes and basic cashier duties as required.

Job description

Customer Assistant - Food - Aintree Retail

Date Posted: 2026-09-24

Location: Sefton, Merseyside, GB, L29 9

Closing Date: 2026-12-23 at 11:01:21.113

Work Pattern

• Sunday: 17:00-21:00
• Thursday: 19:00-23:00
• Saturday: 19:00-23:00

Additional Notes: Please note that the + £3.00 per hour unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 Disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Job Description

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

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