Customer Assistant - Christmas

Marks and Spencer plc (UK); Shoreham-by-Sea; On-site; GBP 9,000 - 15,000; Part time

Job summary

Join Marks & Spencer in Shoreham-by-Sea as a Customer Assistant in our Food section. This permanent, part-time frontline role supports busy store operations and helps deliver great customer service during the festive season.

You'll work Sundays and evenings with a pattern that includes multiple shifts; flexibility to cover up to full-time hours in December is expected. We’re seeking down-to-earth colleagues who stay calm under pressure and are ready to contribute as a team.

Qualifications

• Frontline customer service experience preferred
• Good communication skills
• Ability to work in a busy retail environment
• Digitally confident with basic store devices and systems

Responsibilities

• Assist customers in Food section and provide five-star service
• Support store operations during busy periods and holidays
• Maintain stock and assist with shelves, displays and pricing
• Work as part of a team to deliver a seamless shopping experience

Job description

Customer Assistant - Christmas

MARKS&SPENCER

Update date : Oct 8, 2026

Country : United Kingdom

Region : South East

County : West Sussex

Town : SHOREHAM-BY-SEA

Category : Retail

Contract type : Permanent

Availability : Part time

Job description

Working Pattern:

• Sunday 10:30-14:30
• Monday 14:00-18:00
• Tuesday 14:00-18:00
• Thursday 17:00-21:00
• Saturday 16:00-20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#s1-Gen

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

• Sunday 10:30-14:30
• Monday 14:00-18:00
• Tuesday 14:00-18:00
• Thursday 17:00-21:00
• Saturday 16:00-20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.