Customer Assistant

Buzz Group; Morecambe; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading leisure company in Morecambe is seeking a Customer Assistant who will provide exceptional service to customers and maintain high standards throughout the Club. Responsibilities include building customer relationships, assisting with various tasks from front of house to kitchen duties, and ensuring compliance with company policies. Applicants must be over 18 and have experience in hospitality or retail. This position offers a supportive environment encouraging professional growth.

Benefits

Wellbeing app for staff and family

Digital learning platform

4 weeks Annual Leave plus Public Holidays

Staff discount on food and drinks

Pension Scheme

Qualifications

• Experience in delivering first class, personalised customer service in face-to-face roles, preferably in hospitality, retail, or leisure.
• Outstanding communication skills adaptable to different situations.
• Basic numeracy knowledge and experience of handling cash.

Responsibilities

• Build rapport and relationships with Customers.
• Assist in various tasks across the Club including front of house and kitchen duties.
• Support other duties as requested by the line manager.

Skills

Customer service

Communication skills

Handling cash

Flexibility

Kitchen experience

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Kitchen experience is preferred.
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+