Customer Assistant

BUZZ Bingo; Erith; Vor Ort; GBP 12.000 - 18.000; Teilzeit

Benefits dieser Stelle

Wellbeing app

Thrive mental wellbeing app

Buzz Apprenticeships

Buzz Brilliance Awards

Learning platform access

In-house training (Fire safety, Food)

Zusammenfassung

Buzz Bingo in Bexleyheath is seeking a Customer Assistant to join the team on a 20-hour contract, fully flexible over 7 days, including evenings and weekends. You may work until 2:15 AM, supporting front-of-house, sales, treasury, machines, bar and kitchen while ensuring high standards and friendly service.

The role emphasizes people-focused service and teamwork, with full training and progression opportunities within Buzz Bingo.

Qualifikationen

• Experience delivering first-class, personalised customer service in a face-to-face setting.
• Ability to handle cash and basic numeracy.
• Kitchen and bar experience is a plus.

Aufgaben

• Build rapport and relationships with Customers.
• Be flexible across front of house, book sales, treasury, machines, bar and kitchen, and keep areas clean.
• Support other duties as requested by the line manager.
• Create a safer gambling environment across all channels and teams.

Kenntnisse

Customer service experience

Cash handling

Communication skills

Kitchen/bar experience

Jobbeschreibung

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Bexleyheath Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends, please note you will be working up until 2.15AM

The Role You'll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We're Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Kitchen and Bar experience is preferred
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+