Customer Assistant

Bada Bingo; Greater London; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Wellbeing app

Thrive app

Buzz Apprenticeships

Buzz Learning platform

Life Assurance

Pension scheme

4 weeks annual leave

Job summary

Bada Bingo is seeking a Customer Assistant in our Tooting Club on a part-time, flexible 20-hour contract. The role focuses on delivering friendly, high-quality service to every guest while maintaining a welcoming club environment.

You will work across front of house, sales, bar, and kitchen areas, supporting daily operations and contributing to a safe, responsible gambling environment. A bingo background is an advantage, and excellent communication is essential.

Qualifications

• Experience delivering first-class customer service in hospitality, retail or leisure.
• Must be 18+ at start of employment.
• Cash handling and basic numeracy skills.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Support with other duties as requested by the line manager.
• Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all channels; online, in club and live.

Skills

Customer service

Cash handling

Communication

Flexibility

Team player

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our TootingClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Bingo experience is an advantage
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+