Customer Assistant

Buzz Bingo; Tees Valley; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

4 weeks Annual Leave

Pension Scheme

Life Assurance

Staff discount 50% off bingo tickets,

Staff discount on food & soft drinks

Job summary

Bada Bingo in Middlesbrough is seeking a Customer Assistant for a 20-hour contract that is flexible across 7 days, including evenings and weekends. You will provide exceptional in-person service, build rapport with customers and help across front of house, sales, treasury, machines, and the bar area.

The role requires adaptability, strong communication, and a willingness to uphold safety and policy standards while contributing to a positive, supportive team culture.

Qualifications

• Experience delivering first-class, personalised customer service in face-to-face roles, preferably in hospitality, retail or leisure.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping.
• Support with other duties as requested by the line manager.
• Ensuring a Safer Gambling Environment for all customers and colleagues across all channels; online, in club and live.

Skills

Customer service

Communication

Cash handling

Flexibility

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our MiddlesbroughClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+