Customer Assistant

Marks & Spencer Plc; Dudley; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer plc in Dudley is recruiting a Customer Assistant for our Food section. You will be on the frontline, delivering outstanding service, stocking shelves, and assisting customers with speed and care.

This role includes Sunday and Wednesday night shifts (22:00–06:00). An unsocial premium applies for hours during these times. You must be 18 or over to comply with safety regulations; full training will be provided.

Qualifications

• Must be 18 or over due to night shift safety requirements.
• Willingness to work night shifts (22:00–06:00) as part of a frontline store team.
• Able to deliver fast, friendly service and handle customer needs.

Responsibilities

• Provide five-star customer service at pace on the food department frontline.
• Assist customers, answer questions, and keep shelves stocked and tidy.
• Use Sparks and in-store devices to enhance the customer experience.
• Be flexible to work across different store areas as needed.

Job description

Work Pattern:

Sunday- 22:00-06:00
Wednesday- 22:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?