Christmas - Customer Assistant - Through The Night - Manchester

Marks and Spencer; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Manchester is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll help customers with knowledge of food products, stock shelves, and drive strong sales during peak times.

You’ll thrive in a high-pressure environment, delivering five-star service at pace. You’ll use Sparks App and in-store devices to assist customers, while remaining a flexible team player across store areas.

Qualifications

• Customer-facing with a friendly and helpful attitude.
• Ability to learn and use in-store digital tools.
• Comfortable working in a fast-paced retail environment.

Responsibilities

• Provide five-star service to customers with a focus on speed and accuracy.
• Utilise Sparks App and in-store devices to assist customers and locate products.
• Assist across store areas as needed to meet customer demand.
• Collaborate with colleagues to maintain stock, visibility and store standards.

Skills

Customer service

Retail experience

Teamwork

Job description

All the details

Tuesday 21:00 - 07:00

Wednesday 21:00 - 07:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.