Customer and Sales Support

Allround; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Local gym membership

Onsite refreshments

Job summary

Sikla UK in Milton Keynes is seeking a proactive Sales Administrator to support customer enquiries, quotations and order processing. You will work closely with Sales, Supply Chain and Engineering to ensure accurate information flow and timely responses.

The role focuses on managing multi‑step workflows, maintaining records, and delivering proactive service to boost customer satisfaction and business performance. 2+ years in a similar role is preferred.

Qualifications

• 2+ years in sales administration or customer service roles.
• Experience in B2B environments, ideally construction or industrial products.
• Strong ERP knowledge and proficient in MS Office.
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Handle customer enquiries, quotations, orders and delivery updates.
• Coordinate with Sales, Supply Chain and Engineering on technical queries.
• Maintain records, documentation and compliance files.
• Support office tasks, data entry and internal communications.

Skills

Sales administration

Customer service

Technical sales support

Order processing

Tools

ERP systems

CRM

Microsoft Office

Job description

Be part of a fast‑growing international team.

At Sikla UK, we are expanding our team in Milton Keynes and looking for someone who thrives in a technical, fast‑paced, and customer‑centric environment. If you have a background in sales administration, customer service, or project support—especially within construction, M&E, or industrial supply chains—this role offers you the chance to join a company where your expertise genuinely adds value.

The Role

This position places you at the heart of operations—supporting both commercial activity and technical project execution. You will work closely with our Sales, Supply Chain, and Engineering teams on a wide variety of customer enquiries, quotations, orders, logistics coordination, and technical documentation.

You’ll be joining a supportive team where your ability to understand technical products, coordinate multi‑step workflows, and provide proactive service will have a direct impact on customer satisfaction and business performance.

Your duties and key responsibilities

You will play a central role in ensuring the smooth running of the sales office by handling:

Sales & Customer Support

• Managing customer enquiries and providing first‑class support
• Processing quotations, sales orders, invoices, and delivery updates
• Communicating with customers and internal teams to keep information flowing seamlessly

Operational Support

• Supporting project‑related documentation and technical queries (training provided)
• Working with ERP systems, CRM, stock data, pricing, and order tracking
• Liaising with other teams to ensure accurate information for site‑related orders

Office & Administrative Excellence

• Maintaining records, documentation, and compliance‑related files
• Supporting other business administrative tasks, as needed
• Coordinating general office tasks—data entry, reporting, and internal communications

Your Profile

• Minimum2 years’ experience in sales administration, customer service, technical sales support, or order processing
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
• Strong ERP knowledge and proficient in Microsoft Office suite
• Excellent communication, organisation, and problem‑solving skills
• Ability to manage multiple priorities with accuracy and attention to detail
• Interest in technical products or engineering

Personal Attributes

• Proactive and self motivated
• Collaborative and team oriented
• Customer centric mindset
• Strong attention to detail

Why join Sikla?

When you become part of Sikla, you join an international group recognized for engineering innovation and high‑quality modular support systems used worldwide in commercial, industrial, and infrastructure projects.

We are a stable growing company with an excellent reputation in the industry, where you will gain exposure to engineering, technical and supply chain processes. We offer opportunities for training, development and internal mobility.

• Working hours: 8 AM - 5 PM (Mon-Thu) | 8 AM - 3 PM (Fri)
• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Possibility of enrolling with Private Healthcare & Local Gym Membership