Customer and Sales Support

SIKLA France S.A.R.L; Milton Keynes; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Free refreshments on site

Private Healthcare

Local Gym Membership

Staff lunches

Job summary

Sikla UK is expanding in Milton Keynes and seeks a proactive Sales Administration specialist to support both sales activity and technical project coordination. You will work closely with Sales, Supply Chain and Engineering to handle enquiries, quotations, orders and logistics, ensuring smooth information flow and timely responses.

You will join a collaborative team where strong ERP skills, organisation, and customer-focused service directly impact customer satisfaction and business performance.

Qualifications

• 2+ years in sales administration, customer service, technical sales support or order processing
• Experience in B2B environments, ideally construction, M&E, industrial supplies or technical products
• Strong ERP knowledge and proficient in Microsoft Office suite
• Excellent communication, organisation and problem-solving skills
• Ability to manage multiple priorities with accuracy and attention to detail
• Interest in technical products or engineering

Responsibilities

• Handle customer enquiries, quotations, orders, and delivery updates to support sales activity
• Coordinate with Sales, Supply Chain and Engineering teams on logistics and documentation
• Maintain records and assist with office tasks, data entry and internal communications

Skills

Sales administration

Customer service

Technical sales support

ERP knowledge

MS Office

Tools

ERP systems

CRM

Microsoft Office

Job description

Be part of a fast‑growing international team.

At Sikla UK, we are expanding our team in Milton Keynes and looking for someone who thrives in a technical, fast‑paced, and customer‑centric environment. If you have a background in sales administration, customer service, or project support—especially within construction, M&E, or industrial supply chains—this role offers you the chance to join a company where your expertise genuinely adds value.

The Role

This position places you at the heart of operations—supporting both commercial activity and technical project execution. You will work closely with our Sales, Supply Chain, and Engineering teams on a wide variety of customer enquiries, quotations, orders, logistics coordination, and technical documentation.

You’ll be joining a supportive team where your ability to understand technical products, coordinate multi‑step workflows, and provide proactive service will have a direct impact on customer satisfaction and business performance.

Your duties and key responsibilities

You will play a central role in ensuring the smooth running of the sales office by handling:

Sales & Customer Support

• Managing customer enquiries and providing first‑class support
• Processing quotations, sales orders, invoices, and delivery updates
• Communicating with customers and internal teams to keep information flowing seamlessly

Operational Support

• Supporting project‑related documentation and technical queries (training provided)
• Working with ERP systems, CRM, stock data, pricing, and order tracking
• Liaising with other teams to ensure accurate information for site‑related orders

Office & Administrative Excellence

• Maintaining records, documentation, and compliance‑related files
• Supporting other business administrative tasks, as needed
• Coordinating general office tasks—data entry, reporting, and internal communications

Your Profile

• Minimum2 years’ experience in sales administration, customer service, technical sales support, or order processing
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
• Strong ERP knowledge and proficient in Microsoft Office suite
• Excellent communication, organisation, and problem‑solving skills
• Ability to manage multiple priorities with accuracy and attention to detail
• Interest in technical products or engineering

Personal Attributes

• Proactive and self motivated
• Collaborative and team oriented
• Customer centric mindset
• Strong attention to detail

Why join Sikla?

When you become part of Sikla, you join an international group recognized for engineering innovation and high‑quality modular support systems used worldwide in commercial, industrial, and infrastructure projects.

We are a stable growing company with an excellent reputation in the industry, where you will gain exposure to engineering, technical and supply chain processes. We offer opportunities for training, development and internal mobility.

• Working hours: 8 AM - 5 PM (Mon-Thu) | 8 AM - 3 PM (Fri)
• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Possibility of enrolling with Private Healthcare & Local Gym Membership