Customer and Sales Support

Sikla USA Inc.; Milton Keynes; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave (+ bank holidays)

Onsite refreshments

Staff lunches

Private Healthcare

Local Gym Membership

Job summary

Sikla UK in Milton Keynes is expanding its sales administration team in a fast-paced, customer-focused environment. The role blends sales support, service, and project coordination across commercial activity and technical project execution, with close collaboration with Sales, Supply Chain, and Engineering.

You will handle enquiries, quotations, orders, logistics, and documentation, while using ERP and CRM systems to ensure accurate information and proactive service that drives customer

Qualifications

• Minimum 2 years’ experience in sales administration, customer service, technical sales support, or order processing.
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products.
• Strong ERP knowledge and proficient in Microsoft Office suite.

Responsibilities

• Sales & Customer Support: handle enquiries, quotations, orders, invoices and delivery updates.
• Operational Support: assist project documentation, ERP/CRM data, pricing and stock tracking.
• Office & Administrative Excellence: maintain records, data entry, reporting and internal communications.

Skills

Sales administration

Customer service

Technical sales support

Order processing

ERP systems

CRM

Microsoft Office

Communication

Organization

Problem-solving

Multi-tasking

Tools

ERP systems

CRM

Job description

Be part of a fast‑growing international team.

At Sikla UK, we are expanding our team in Milton Keynes and looking for someone who thrives in a technical, fast‑paced, and customer‑centric environment. If you have a background in sales administration, customer service, or project support—especially within construction, M&E, or industrial supply chains—this role offers you the chance to join a company where your expertise genuinely adds value.

The Role

This position places you at the heart of operations—supporting both commercial activity and technical project execution. You will work closely with our Sales, Supply Chain, and Engineering teams on a wide variety of customer enquiries, quotations, orders, logistics coordination, and technical documentation.

You’ll be joining a supportive team where your ability to understand technical products, coordinate multi‑step workflows, and provide proactive service will have a direct impact on customer satisfaction and business performance.

Your duties and key responsibilities

You will play a central role in ensuring the smooth running of the sales office by handling:

Sales & Customer Support

• Managing customer enquiries and providing first‑class support
• Processing quotations, sales orders, invoices, and delivery updates
• Communicating with customers and internal teams to keep information flowing seamlessly

Operational Support

• Supporting project‑related documentation and technical queries (training provided)
• Working with ERP systems, CRM, stock data, pricing, and order tracking
• Liaising with other teams to ensure accurate information for site‑related orders

Office & Administrative Excellence

• Maintaining records, documentation, and compliance‑related files
• Supporting other business administrative tasks, as needed
• Coordinating general office tasks—data entry, reporting, and internal communications

Your Profile

• Minimum2 years’ experience in sales administration, customer service, technical sales support, or order processing
• Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
• Strong ERP knowledge and proficient in Microsoft Office suite
• Excellent communication, organisation, and problem‑solving skills
• Ability to manage multiple priorities with accuracy and attention to detail
• Interest in technical products or engineering

Personal Attributes

• Proactive and self motivated
• Collaborative and team oriented
• Customer centric mindset
• Strong attention to detail

Why join Sikla?

When you become part of Sikla, you join an international group recognized for engineering innovation and high‑quality modular support systems used worldwide in commercial, industrial, and infrastructure projects.

We are a stable growing company with an excellent reputation in the industry, where you will gain exposure to engineering, technical and supply chain processes. We offer opportunities for training, development and internal mobility.

• Working hours: 8 AM - 5 PM (Mon-Thu) | 8 AM - 3 PM (Fri)
• 25 days annual leave (+ bank holidays)
• Onsite free refreshments and regular staff lunches
• Possibility of enrolling with Private Healthcare & Local Gym Membership