Senior Analyst

Harnham; Lancashire; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Share Scheme

Job summary

Harnham is seeking a Customer Analyst in Lancashire (Hybrid – 3x Days a Week in Office) to drive smarter customer engagement through data analysis. In this influential role, you will analyze campaign performance, lead A/B testing to prove commercial impact, and support a central CRM strategy. Ideal candidates have strong SQL skills, campaign analysis experience, and retail or healthcare backgrounds. Enjoy benefits like a share scheme and a collaborative work environment.

Qualifications

• Strong experience in SQL analysis.
• Proven background in campaign analysis and A/B testing.
• Ability to connect insights with commercial outcomes.

Responsibilities

• Analyze campaign performance and lifecycle activities.
• Lead A/B testing to determine ROI.
• Support the rollout of CRM strategy.

Skills

SQL - strong experience

Campaign analysis

A/B testing

Retaining focus

Stakeholder management

Communication skills

Job description

Lancashire (Hybrid – 3x Days a Week in Office)

If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you!

The Company

A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners

The Role

Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.

You’ll:

• Analyse campaign performance, retention, and lifecycle activity
• Lead A/B testing and prove commercial impact (ROI focus)
• Support the rollout of a central CRM strategy and best practice
• Work on large-scale reactivation & recall programmes
• Partner with commercial, marketing, tech, and external teams
• Contribute to a new customer data warehouse build

It’s a role with real influence – you won’t just report on campaigns, you’ll shape them.

Your Skills & Experience

• SQL - strong experience
• Campaign analysis, A/B testing, and retention focus
• Ability to tie insight to commercial outcomes
• Experience working with large-scale consumer data
• Strong stakeholder management and communication skills
• Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential

The Benefits

• Share Scheme