Customer Ambassador: Repairs & Compliance (Hybrid)

Thirteen; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,677 per annum

Annual leave 28–31 days + birthday

Pension up to 17%

Health benefits

Discount platform (T’dar)

Opportunity to buy/sell annual leave

Job summary

Thirteen Group is seeking a Customer Ambassador to support the Awaab's Law team, ensuring compliant, timely handling of damp, mould, disrepair and other hazards within statutory timescales. You will coordinate administration behind the scenes and keep customers informed throughout the repairs journey.

The role is hybrid, with remote work and at least two days weekly in the Hudson Quay office in Middlesbrough. Awaab's Law compliance, excellent customer care and strong IT skills are essential.

Qualifications

• Experience delivering outstanding customer service in a customer-facing environment.
• Excellent communication skills and ability to build positive relationships with customers and stakeholders.
• Empathy and resilience to handle customer enquiries and complaints effectively and comply with regulations.

Responsibilities

• Provide administrative support across the Repairs and Maintenance directorate, keeping customers informed throughout the repairs journey and ensuring records are up to date.
• Maintain compliance with Awaab's Law requirements with timely, accurate written summaries and communications.
• Collaborate with internal and external stakeholders to ensure regulatory and government requirements are met.
• Monitor and oversee emergency and Awaab's Law repair cases to deliver smooth, efficient, customer-focused service from report to resolution.
• Handle customer enquiries and complaints promptly and effectively to maintain high customer care standards.
• Gather customer feedback and support service improvements across the customer journey.

Skills

Customer service

Communication skills

Empathy

Resilience

IT systems proficient

Tools

IT systems

Job description

Thirteen Group is seeking a Customer Ambassador to support the Awaab's Law team, ensuring compliant, timely handling of damp, mould, disrepair and other hazards within statutory timescales. You will coordinate administration behind the scenes and keep customers informed throughout the repairs journey.

The role is hybrid, with remote work and at least two days weekly in the Hudson Quay office in Middlesbrough. Awaab's Law compliance, excellent customer care and strong IT skills are essential.