Hybrid Customer Experience & Compliance Ambassador

Thirteen Group; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary - £27,677 per annum

Annual leave – 28–31 days + birthday

Pension – up to 17% contributions

Simply Health – health support

T’dar – discount platform

Annual leave saleable

Job summary

Thirteen Group are seeking a Customer Ambassador to join our Awaab's Law team, focusing on identifying and resolving damp, disrepair and health and safety hazards within statutory timescales. The role is hybrid, home-based with at least two days a week in our Hudson Quay office in Middlesbrough, with flexibility to come in as needed.

You’ll deliver a smooth repairs experience, keep customers informed, coordinate administration, and work with internal and external stakeholders to ensure

Qualifications

• This role requires strong customer service experience and excellent communication.
• Ability to maintain accurate records and coordinate admin tasks.
• Proficiency with IT systems and basic office software.

Responsibilities

• Provide administrative support across Repairs and Maintenance, keeping customers informed.
• Ensure Awaab's Law compliance with timely summaries and communications.
• Collaborate with internal and external stakeholders to meet regulatory requirements.
• Monitor repair cases from initial report to resolution with a customer-focused approach.
• Handle customer enquiries and complaints promptly and effectively.
• Gather feedback to review and improve services.

Skills

Customer service

Communication

IT systems

Record keeping

Organisation

Tools

CRM systems

Job description

Thirteen Group are seeking a Customer Ambassador to join our Awaab's Law team, focusing on identifying and resolving damp, disrepair and health and safety hazards within statutory timescales. The role is hybrid, home-based with at least two days a week in our Hudson Quay office in Middlesbrough, with flexibility to come in as needed.

You’ll deliver a smooth repairs experience, keep customers informed, coordinate administration, and work with internal and external stakeholders to ensure