Customer Advisor - Belt Road

Henderson Group; Derry/Londonderry; Remote; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Attractive pay

Employee assistance programme

Discount scheme UK/Ireland

Staff discount SPAR/EUROSPAR Henderson

Job summary

Henderson Group is seeking a Customer Advisor with Deli Duties to help drive exceptional customer experiences in our Northern Ireland store. The role is part-time (24 hours per week) with shifts 7:00am–5:00pm weekdays and 7:00am–11:00pm weekends, offering flexibility as needed.

You will assist customers, operate checkouts, replenish and merchandise stock, and ensure accurate pricing across all products. Training is provided, and you’ll be part of a team that values ambition, integrity, and

Qualifications

• No prior retail experience required; training provided.
• Flexibility to work mornings, evenings and weekends.
• Commitment to delivering high-quality customer service.

Responsibilities

• Listen to and understand customers' needs and advise on products and services.
• Operate checkouts accurately and process transactions efficiently.
• Replenish stock daily and rotate stock per policy.
• Merchandise stock to maximize sales and appeal.
• Ensure stock is displayed with correct prices and labels.
• Maintain a high level of customer service at all times.
• May cover the Post Office when required.
• Perform other duties as required for the role.

Skills

Customer service

Cash handling

Stock management

Merchandising

Communication

Tools

POS system

Job description

Customer Advisor with Deli Duties

Pay rates ranging from £11.95 - £13.30 per hour depending on your age & Benefits.

Part-time position available 24 hours per week, working 7:00am – 5:00pm Monday – Friday, & 7:00am – 11:00pm Saturday & Sunday, with a degree of flexibility required.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2023.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

We are famous for our fresh local produce, so we’d love to hear from people who have a passion for fresh food, and can help us ensure first class quality, safety and availability across all areas of our retail store.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

Responsibilities

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits

• attractive pay
• employee assistance programme
• Discount scheme throughout UK/Ireland
• staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores
• many more

Working Hours

Part-time position available 24 hours per week, working 7:00am – 5:00pm Monday – Friday, & 7:00am – 11:00pm Saturday & Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

We are an equal opportunities employer.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]