Denplan Customer Advisor - 9M Ftc

Simplyhealth; Reading; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Group bonus

Generous pension

36 days holiday

Flexible benefits

Health plan

Wellbeing hub

Shopping discounts

Recognition awards

Give as you earn

Volunteering days

Job summary

Simplyhealth, a UK health and wellbeing solutions provider, is seeking a customer-facing role based in Reading. This predominantly telephone-based position involves helping customers and processing claims quickly and efficiently while contributing to a high-quality customer experience.

The role offers flexible smart working with a mix of remote and in-office days. You’ll join a business known for its sustainability efforts and strong employee benefits, including a generous pension scheme,

Responsibilities

• Handling inbound customer calls
• Managing a busy call queue, typically taking between 30–50 calls per day
• Providing reassurance and support to customers in urgent situations
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience

Job description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

This is a busy, predominantly telephone-based role where you’ll help customers and process claims quickly and efficiently during times of need.

What you’ll be doing:

• Handling inbound customer calls


• Managing a busy call queue, typically taking between 30–50 calls per day


• Providing reassurance and support to customers in urgent situations


• Processing customer information accurately in line with policies and procedures


• Delivering a positive and professional customer experience

What’s in it for you?

As well as a competitive salary, our benefits package includes:

• Group bonus scheme


• Generous pension with a 6% pension gift from us


• 36 days holiday (with the option to buy and sell a further 5 days)


• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)


• Your own health plan


• Access to a wellbeing hub


• Shopping discounts


• Recognition awards healthcare scheme healthcare scheme


• Give as you earn


• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.