Remote Healthcare Claims & Customer Support Advisor

Simplyhealth; Basingstoke; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Group bonus scheme

Pension with 6% pension gift

36 days holiday (with option to buy/s

Job summary

Simplyhealth in the United Kingdom is seeking an experienced customer service professional for a primarily telephone-based role. You will help customers and process claims quickly and accurately during times of need, handling inbound calls and delivering a supportive, professional experience.

Our Smart Working approach enables remote work where possible, with occasional office collaboration for training and team activities, alongside a strong benefits package including a group bonus, generous

Responsibilities

• Handling inbound customer calls
• Managing a busy call queue, typically taking between 30–50 calls per day
• Providing reassurance and support to customers in urgent situations
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience

Job description

Simplyhealth in the United Kingdom is seeking an experienced customer service professional for a primarily telephone-based role. You will help customers and process claims quickly and accurately during times of need, handling inbound calls and delivering a supportive, professional experience.

Our Smart Working approach enables remote work where possible, with occasional office collaboration for training and team activities, alongside a strong benefits package including a group bonus, generous