Remote Health Claims and Care Advisor

Simplyhealth; Reading; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Group bonus

Generous pension

36 days holiday

Flexible benefits

Health plan

Wellbeing hub

Shopping discounts

Recognition awards

Give as you earn

Volunteering days

Job summary

Simplyhealth, a UK health and wellbeing solutions provider, is seeking a customer-facing role based in Reading. This predominantly telephone-based position involves helping customers and processing claims quickly and efficiently while contributing to a high-quality customer experience.

The role offers flexible smart working with a mix of remote and in-office days. You’ll join a business known for its sustainability efforts and strong employee benefits, including a generous pension scheme,

Responsibilities

• Handling inbound customer calls
• Managing a busy call queue, typically taking between 30–50 calls per day
• Providing reassurance and support to customers in urgent situations
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience

Job description

Simplyhealth, a UK health and wellbeing solutions provider, is seeking a customer-facing role based in Reading. This predominantly telephone-based position involves helping customers and processing claims quickly and efficiently while contributing to a high-quality customer experience.

The role offers flexible smart working with a mix of remote and in-office days. You’ll join a business known for its sustainability efforts and strong employee benefits, including a generous pension scheme,