Customer Advisor — Home Improvement Guide & Sales Pro

B&Q plc; Romford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Discounts

Employee Assistance Programme

Wellbeing benefits

Job summary

B&Q plc in Romford, United Kingdom, is hiring a Customer Advisor who will be the face of our store, helping millions of customers with home improvement ideas and solutions. You will build rapport, understand customer needs, and guide them to the right products while delivering friendly, practical service.

The role involves stock checks, setting up displays, and keeping the store looking inviting. You may receive training in paint-mixing and timber cutting, and you will work as part of a

Qualifications

• Friendly and outgoing with a passion for home improvement.
• Good teamwork and communication skills.
• Willing to learn new technologies and processes.

Responsibilities

• Deliver great customer service and advice on home improvement projects.
• Assist with stock management and ensuring displays look attractive.
• Support store operations and participate in a rota including weekends and bank holidays.
• Be open to training in paint-mixing and timber cutting.

Skills

Friendly personality

Team player

Customer service orientation

Job description

B&Q plc in Romford, United Kingdom, is hiring a Customer Advisor who will be the face of our store, helping millions of customers with home improvement ideas and solutions. You will build rapport, understand customer needs, and guide them to the right products while delivering friendly, practical service.

The role involves stock checks, setting up displays, and keeping the store looking inviting. You may receive training in paint-mixing and timber cutting, and you will work as part of a