Customer Advisor

B&Q; Worthing; On-site; GBP 14,752 - 21,010; Part time

Benefits offered by this job

Award-winning pension scheme

Employee Assistance Programme

Shopping discounts

Generous breaks

Job summary

A leading home improvement retailer in Worthing is seeking a part-time Customer Advisor. In this role, you will assist customers with their home improvement projects, manage stock, and provide exceptional customer service. The ideal candidate should be friendly, eager to learn, and flexible to work evenings and weekends. This role offers a competitive hourly rate and a range of benefits including a pension scheme, holiday, and employee assistance programs.

Qualifications

• Eager to learn and help others.
• Friendly and outgoing personality.
• Flexible to work weekends, evenings, and bank holidays.

Responsibilities

• Assist customers with home improvement projects.
• Manage stock and set up displays.
• Provide great customer service.

Skills

Customer service

Teamwork

Adaptability

Job description

Customer Advisor

Company: B&Q

Location: Worthing, England, United Kingdom

Contract: Permanent, Part‑time (5.75–15 hours per week)

Shifts: Monday–Friday evenings or Saturdays

Notional hourly rate: £12.98 per hour (includes £0.27 per hour store‑specific allowance)

Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What’s the job?

Join our team, and you’ll become an expert advisor – an inspiration and guide. You’ll know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring the store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but great customer service will be your main aim.

What We Need

Happy to help, eager to learn, and a little obsessed with home improvement – you’re friendly, outgoing and buzzed by helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.