Customer Advisor

B&Q Limited; Purbrook; On-site; GBP 18,460,000 - 19,286,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

Holiday entitlement

Payroll giving

Employee assistance programme

Discounts

Wellbeing benefits

Job summary

B&Q Havant is hiring a Customer Advisor on a part-time basis (20 hours per week) with a permanent contract. Shifts run across Monday to Sunday, 7.00am–8.00pm, at an hourly rate of £13.10. The role focuses on delivering excellent customer service, stock checks, and helping customers with home improvement needs.

You’ll receive training in paint-mixing and timber cutting, with opportunities to grow within a supportive retail environment and develop product knowledge across departments.

Qualifications

• Experience in customer-facing roles is beneficial.
• Able to work in a fast-paced retail environment.
• Willingness to learn store processes and product ranges.

Responsibilities

• Assist customers and drive sales through helpful, knowledgeable service.
• Manage stock and help set up displays to keep the store looking inviting.
• Support store operations including stock management and visual merchandising.
• Learn paint-mixing and timber cutting to expand product knowledge.

Skills

Customer service

Team player

Flexible rota

Eager to learn

Job description

Overview

Customer Advisor

Part Time - 20 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 8.00pm

UK Notional hourly rate £13.10 per hour

B&Q Havant

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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