Customer Advisor

B&Q; Cannock Wood; On-site; GBP 12,710; Full time

Benefits offered by this job

6.6 weeks holiday

Award-winning pension scheme

Employee Assistance Programme

Shopping discounts

Job summary

A leading home improvement retailer in Cannock Wood is seeking a Customer Advisor to assist customers with their home improvement projects. In this entry-level, full-time role, you will provide expert advice, drive sales, and ensure excellent customer service. The position offers a competitive hourly rate of £12.71 along with benefits like 6.6 weeks holiday, a pension scheme, and shopping discounts. Flexible working hours, including weekends and bank holidays, are required.

Qualifications

• Eager to learn and flexible to work weekends and evenings.

Responsibilities

• Guide customers on home improvement projects.
• Drive sales and manage stock.
• Deliver excellent customer service.

Skills

Friendly and outgoing

Passionate about home improvement

Team player

Willing to use new technology

Job description

Customer Advisor

Location: B&Q Cannock Wood, England, United Kingdom

Hours: Various hours available up to 27.5 hours per week, shifts Monday - Sunday 7:00am – 10:00pm. Permanent contract.

Hourly rate: Notional £12.71 per hour.

We believe anyone can improve their home to make life better. Every day we give millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What’s the job?

• Become an expert advisor and guide customers on home improvement projects.
• Drive sales while managing stock, setting up displays, and ensuring the store looks great.
• Receive training in paint‑mixing and cutting timber.
• Deliver excellent customer service as the main aim.

What We Need

• Friendly, outgoing, and passionate about home improvement.
• Eager to learn and willing to use new technology and ways of working.
• Team player, flexible to work on a rota that includes weekends, evenings and bank holidays.

Benefits

• Competitive salary with an hourly rate of £12.71.
• 6.6 weeks holiday.
• Award-winning pension scheme and ShareSave options.
• Payroll giving, Employee Assistance Programme, shopping discounts and colleague wellbeing benefits.
• Generous breaks and wellness support.
• Access to a range of diversity and inclusion networks.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail