Customer Advisor — Create Great Shopper Experiences

The Boots Company PLC; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption"

Flexible benefits scheme

Access to free, 24/7 counselling and支持

Job summary

The Boots Company PLC is recruiting a Customer Advisor to join our team onsite in London. You will help customers at the tills, offer friendly advice, and ensure a smooth store experience, with an emphasis on delivering great service and promoting Boots’ products and offers.

Joining us means comprehensive training accredited by the Institute of Customer Service, a supportive team, and opportunities to develop within a well-known healthcare and beauty retailer.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team
• Know that the little things make the biggest difference for customer interactions
• Proud brand ambassador for Boots

Responsibilities

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

Skills

Excellent communication

Customer service

Teamwork

Attention to detail

Listening skills

Job description

The Boots Company PLC is recruiting a Customer Advisor to join our team onsite in London. You will help customers at the tills, offer friendly advice, and ensure a smooth store experience, with an emphasis on delivering great service and promoting Boots’ products and offers.

Joining us means comprehensive training accredited by the Institute of Customer Service, a supportive team, and opportunities to develop within a well-known healthcare and beauty retailer.