Customer Advisor: Friendly Service & In-Store Expert

Boots UK; Newcastle upon Tyne; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Retirement plan

Discretionary bonus

Employee discounts

Leave pay & gift card

Flexible benefits

Counselling & support

Job summary

Boots UK in London is seeking a Customer Advisor to assist customers, operate tills and support stock. You will help customers, promote offers and ensure a smooth store operation, working as part of a friendly team.

This onsite role offers full training, opportunities to grow in retail, and a focus on delivering exceptional service with a customer-first mindset. Competitive benefits and career progression are available.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Responsibilities

• Help customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

Skills

Communication

Teamwork

Active listening

Customer service

Brand ambassador

Tools

Excel

Job description

Boots UK in London is seeking a Customer Advisor to assist customers, operate tills and support stock. You will help customers, promote offers and ensure a smooth store operation, working as part of a friendly team.

This onsite role offers full training, opportunities to grow in retail, and a focus on delivering exceptional service with a customer-first mindset. Competitive benefits and career progression are available.