Customer Advisor - Argos (in Sainsbury's)

Sainsbury’s Group; Burnley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Group is hiring a customer-facing colleague to deliver outstanding service at tills, on website screens, and at the collection counter. You’ll assist customers on the shop floor, pull stock, handle payments and refunds, and share information on our financial services where appropriate.

A focus on product knowledge and helpful recommendations will be key. You’ll work in a fast-paced environment, support your team, and be part of an inclusive culture with market-leading benefits and

Qualifications

• Customer-service focused and able to engage with customers on the shop floor and at tills.
• Good communication and listening skills.

Responsibilities

• Provide excellent customer service at tills, on website screens in-store, and at the collection counter.
• Assist customers by collecting products from stock area and answering questions about products and services.
• Handle payments, explain financial services where appropriate, and process refunds.
• Build knowledge of products and promotions to offer informed recommendations and upsell.

Job description

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming, with a genuine enthusiasm for understanding our customers and helping them have a great experience.
• Comfortable talking to customers about our financial services when they are buying certain products, making sure the information you share is clear and helpful.
• Happy working at pace in a physical, high-energy environment, pulling together with the team to get more done and support one another.
• Prepared to work flexibly and productively to a high standard across the store, taking ownership and stepping in where needed. You'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Embraces new digital tools and technology, using them confidently to work effectively and deliver brilliant outcomes.
• Has great attention to detail and takes pride in keeping the store clean, safe and clutter-free, creating the best shopping experience for our customers.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please take a look here . As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues